FREQUENTLY

Asked Questions

Common purchase queries answered

Orders and Delivery

Shipping times vary depending on your location, but most orders are processed within 1-2 business days and arrive within 3-7 business days. You’ll receive a tracking number once your order has shipped.

Our company is based in London, United Kingdom.

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at support@tellyluxe.com

If you need to swap an item

Refunds and Exchanges

TellyLuxe™ provides a 30-day satisfaction guarantee on our services. If you encounter any issues or the service doesn’t meet your expectations, you may qualify for a refund within 30 days of purchase. Your satisfaction is our priority, and we’re committed to ensuring your contentment with your purchase. For more details, please refer to our refund policy.

Please email us at support@tellyluxe.com and we’ll respond as soon as we can.

Common checkout queries answered

Payment

This site is 100% secure, and here’s why: First of all, the site you are visiting is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware or hackers. Finally, we use Stripe, which is a reference in terms of security for Internet transactions.

You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or payments on receipt.

 

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Common account queries answered

Account

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

TellyLuxe™ will NEVER share your information with any third party. Who is a third party? Well, the first party is you, and the second party is us. A third party is anyone other than us and you.